FAQ

How do I get started?

With just a simple phone call or email, you can easily get in touch with our friendly team who can’t wait to hear your ideas and aspirations. They will arrange the first formal meeting with you, where you will fill in a simple form, so that we can better understand your thoughts on product concepts and requirements.

How do I go about getting samples made up?

After fully understanding your needs, we will develop recipes for you and make up product samples. At this stage your business’s registration information is needed, including company name, address, contact number and email address. Then we can send you all the relevant documents that you need.

Do you supply packaging or can we supply our own?

For packaging materials, we provide three options:

a) If you wish to provide your own packaging material, you will be required to complete a quality and compatibility test of the packaging, as well as the relevant qualification certificate of the packaging manufacturer.

b) If you don’t wish to provide your own packaging material, we will source a packaging manufacturer and if you are happy with them, we will provide the packaging material.

c) If we can’t find the right packaging material for you, we will contact our own supplier who will be able to work with you to design your own customized packaging solution.

What are normal lead time for production?

If you are satisfied with the recipe sample and want to put it into production, you will need to sign a production contract. From the time we receive the signed contract, the production cycle is twelve to sixteen weeks. This is dependent on shipping the raw materials to the warehouse, product formulation and packaging, and end-to-end quality control.

Does Cosmed do label design or artwork?

OEM customers are responsible for the copywriting and design of their products. However, we do have experienced designers to provide you with additional services if needed.